How long will it take to receive my order?

We aim to dispatch your order within 1-2 days. Once your order is dispatched, it typically takes 2-4 business days to receive your order with standard delivery, or 1-2 days with upgraded DPD/UPS service. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or the tracking number provided in your shipping confirmation email (this will be sent to you once your order is ready to dispatch). Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. Get in touch for a shipping quote, as the shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you track your order with the tracking number provided in your shipping confirmation for a status update. Or get in touch, stating your name and order number, and we'll be happy to help.

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

Provided that the item has not been opened or used, you have 14 days to exchange for a product of same value. If the product you want is more expensive, you'll be ask to pay for the difference. See detailed policy here.